Support Request

The artec technologies Service & Support Team will help you with all your technical enquiries regarding MULTIEYE® Systems. Our experienced staff can be reached via hotline, email or directly by telephone.

Service & Support times

Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm CET

08:30 - 12:30 am and 01:30 - 03:30 pm CET

Exceptions are Dec 24, Dec 31 and all German public holidays.

You can reach our support team via the MULTIEYE hotline +49-5441.5995.95

or via email: for MULTIEYE┬« or for XentauriX┬« products. General response time is two working days.

Customers with a service package

will reach our support team via the assigned telephone number and email address.

Upon support requests, please keep the following at hand

To ensure fast support, we need the following data:

  • Your customer number
  • Serial number of the system
  • Invoice number of the system
  • Location of the system
  • Failure description
  • Contact for technical inquiries
  • Contact on site