artec technologies at the IBC2017 in Amsterdam

artec technologies AG from Diepholz / Germany will present latest and proven products and system...

artec technologies AG adds recording of live streams such as Facebook Live to its range of cloud services

 + Recording of live streams is a challenge, especially in case of missing URL + Service is...

artec technologies AG: International media corporation chooses artec cloud platform for TV analysis

XENTAURIX user-friendly cloud service with it’s new video fingerprinting tool and excellent...

Support Request

The artec technologies XENTAURIX Support Team is happy to support you in technical questions and problem solving. Our competent team is directly available to our customers and partners.

Our support hours

Monday through Thursday
08:30-12:30 and 13:30-17:00 Uhr

Friday
08:30-12:30 and 13:30-15:30 Uhr

On Saturdays, Sundays and German public holidays our support is not available.

Customers with Service Level Agreement (SLA) reach the XENTAURIX Support Team via the given Support Tel. No. and e-mail addresses.

Customers without Service Level Agreement can send their request to support@xentaurix.de Support via phone is with costs. Please contact +49-5441-5995-0