The artec technologies Service & Support Team will help you with all your technical enquiries regarding MULTIEYE® Systems. Our experienced staff can be reached via hotline, email or directly via telephone.
Customers without Service & Support package may use:
Technical hotline for calls from abroad
* 0,14€ / min excluding the fees of the national provider (max. 0,42€ / min from mobile)
Customers with Service & Support package
Please contact the Support Team directly via the above phone numbers or email.
I have a technical question, what should I do?
Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure fast support, we need the following data:
- Your customer number
- Serial number of the system
- Invoice number of the system
- Location of the system
- Failure description
- Contact for technical inquiries
- Contact on site
Service & Support times
Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm CET
08:30 - 12:30 am and 01:30 - 03:30 pm CET
Exceptions are 12.24., 12.31. and all German public holidays.