Technical Hotline

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+49 (0) 1805-278320**

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** 1,35€ / min  excluded the dues of the national provider

(0,42€ / min from mobile)

or via email support@artec.de

Support times

from Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm 

Friday
08:30 - 12:30 am and 01:30 - 03:30 pm

I have a system failure, what should I do?

Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure a fast support, we need the following data:

• Your customer number
• Invoice number of the system
• Location of the system
• Error description
• Contact for technical inquiries
• Local contact/Appointment scheduling