The artec technologie Service & Support Team will help you with all your technical enquiries regarding MULTIEYE® Systems. Our experienced staff can be reached via hotline, email or directly via telephone.

Customers without Service & Support contract may use:

email: support@artec.de for MULTIEYE® or support@artec.de for XentauriX® products. This Support is free of charge. General response time is 2 working days. 

Technical Hotline for calls from abroad

+49 (0)1805-278320**

** 1,35€ / min  excluded the fees of the national provider (0,42€ / min from mobile)

Customers with Service & Support contract

Please contact the Support Team directly via announced phone numbers or email.

I have a technical question, what should I do?

Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure a fast support, we need the following data:

• Your customer number
• Serial number of the system
• Invoice number of the system
• Location of the system
• Failure description
• Contact for technical inquiries
• Contact on site

Service & Support times

Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm CET

Friday
08:30 - 12:30 am and 01:30 - 03:30 pm CET

Exceptions are 24.12., 31.12. and all German public holidays.

General Terms & Conditions for Service and Support Contracts

General Terms & Conditions for Service and Support
07. July 2010
80 KB