The artec technologie Service & Support Team will help you with all your technical enquiries regarding MULTIEYE® Systems. Our experienced staff can be reached via hotline, email or directly via telephone.
Customers without Service & Support contract may use:
email: support@artec.de for MULTIEYE® or support@artec.de for XentauriX® products. This Support is free of charge. General response time is 2 working days.
Technical Hotline for calls from abroad
+49 (0)1805-278320**
** 1,35€ / min excluded the fees of the national provider (0,42€ / min from mobile)
Customers with Service & Support contract
Please contact the Support Team directly via announced phone numbers or email.
I have a technical question, what should I do?
Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure a fast support, we need the following data:
- Your customer number
- Serial number of the system
- Invoice number of the system
- Location of the system
- Failure description
- Contact for technical inquiries
- Contact on site
Service & Support times
Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm CET
Friday
08:30 - 12:30 am and 01:30 - 03:30 pm CET
Exceptions are 24.12., 31.12. and all German public holidays.
General Terms & Conditions for Service and Support Contracts
General Terms & Conditions for Service and Support
07. July 2010
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