The artec technologies Service & Support Team will help you with all your technical enquiries regarding MULTIEYE® Systems. Our experienced staff can be reached via hotline, email or directly via telephone.

Customers without Service & Support package may use:

email: support@multieye.de for MULTIEYE® or support@xentaurix.de for XentauriX® products. This support is free of charge. General response time is two working days. 

Technical hotline for calls from abroad

+49 (0)1805-278320*

* 1,35€ / min  excluding the fees of the national provider (0,42€ / min from mobile)

Customers with Service & Support package

Please contact the Support Team directly via the above phone numbers or email. 

I have a technical question, what should I do?

Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure fast support, we need the following data:

• Your customer number
• Serial number of the system
• Invoice number of the system
• Location of the system
• Failure description
• Contact for technical inquiries
• Contact on site

Service & Support times

Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm CET

Friday
08:30 - 12:30 am and 01:30 - 03:30 pm CET

Exceptions are 12.24., 12.31. and all German public holidays.