Technical Hotline
+49 (0) 1805-278320**
** 1,35€ / min excluded the dues of the national provider
(0,42€ / min from mobile)
or via email support@artec.de
Support times
from Monday to Thursday
08:30 - 12:30 am and 01:30 - 05:00 pm
Friday
08:30 - 12:30 am and 01:30 - 03:30 pm
I have a system failure, what should I do?
Customers please contact your local installer or distributor.
Installer and distributors may use our hotline. To ensure a fast support, we need the following data:
- Your customer number
- Invoice number of the system
- Location of the system
- Error description
- Contact for technical inquiries
- Local contact/Appointment scheduling






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